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If you have installed PokerPlex then double click the PokerPlex icon on your desktop.
- Depositing
In order to play 'for real' you will need to deposit funds into your Ecash Direct Account. To deposit money simply click on the Cashier button in the software. Then click Deposit in your ECash Direct Electronic Cash Menu.
To enable you to deposit you will need to have your temporary or permanent PIN number that has been send or emailed to you.
There are many different methods by which to deposit funds into your account, click on the links below.
Enter the amount of funds you wish to deposit (minimum US$20), click on Apply and your transaction will be processed. If successful the requested funds will be deposited in your ECash Direct Account.
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Once there are funds in ECash Direct Account you can play for real money. Exit the ECash Direct Electronic Cash menu and enter the game you wish to play.
- Withdrawing
Withdrawals are made online, in real time, and are secured by the ECash Direct (UK) Ltd security system. As a PokerPlex player you can rest assured knowing that 100% of each customer's balance is available for immediate withdrawal subject to PIN number verification and promotional requirements.
- To withdraw funds from your ECash Direct Account go into the cashier, and click on withdraw.
- Enter the amount you wish to withdraw from your account, your permanent PIN number , and then click Apply.
- Your transaction will be processed and, if successful, the funds will be withdrawn from your account.
If at any time you require assistance relating to your ECash Account, please contact the professional support staff at ECash Direct on the following toll free telephone numbers found here.
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Please Note, Citadel is not yet available for Canadian players.
Citadel is a deposit and withdrawal method that enables users to transfer money from their bank accounts using Citadel to their ECash Direct account and withdraw back to their bank accounts using Citadel.
Citadel is an electronic Internet checks product provided by Citadel Commerce. It is an easy payment method for the millions of consumers who don't have credit cards or have reached their limit. Internet customers who wish to pay by check simply select Citadel and enter the requested bank account information. Citadel authenticates the information you provide immediately, on line! No more waiting 2-3 business days to verify your banking information. You can feel secure that you never share your personal information with 3rd parties.
If you want to register with Citadel go to http://www.citadelcommerce.com/.
Citadel is currently available to US resident users with US Dollar bank accounts in the United States and to Canadian resident users with both US Dollar and Canadian Dollar bank accounts in Canada. This may change so please visit http://www.citadelcommerce.com/ for more information.
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FirePay is a deposit and withdrawal method that enables users to transfer money from their FirePay Personal account to their ECash Direct account and withdraw back to their FirePay Personal account.
A FirePay Personal account is a Web-based account that works like a debit card - you deposit money into your FirePay Personal account, and then use the money to purchase goods and services online.
If you do not have a FirePay account, go to http://www.firepay.com/ to register.
FirePay is currently available to users with US Dollar bank accounts in the United States. This may change, so please visit http://www.firepay.com/ for more information.
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NETeller is an online money transfer service. Opening a NETeller account is like using an online wallet. You can deposit and withdraw funds to your ECash Direct account over the Internet. Transfers are quick and easy, there are a large variety of deposit and withdrawal methods and credit card information given to NETeller is kept private from ECash Direct.
NETeller is available to people worldwide (except certain countries as per NETeller's restrictions). ECash Direct accepts all NETeller accounts at this time.
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DEPOSITING FUNDS USING CHECKS
- How to Deposit funds by Check
- Deposit Limits
- Processing Rules
- Transaction Reporting
- Withdrawing Funds by Check
To perform a Check Deposit you need to access the ECash Direct software. Instructions on how to find the ECash Direct main screen are available here.
This is a two-step transaction:
- Step 1 involves completing the online deposit form within the ECash Direct system; and,
- Step 2 involves delivering a check to ECash Direct
Step 1. To complete the online deposit form you need to specify four pieces of information that you can obtain directly from your check:
- Name on check
- Amount of deposit in US dollars
- Check number (top right hand corner of the check)
- Account number (lower line of the check)
To ensure the fastest possible service, the information on your check must match the information keyed onto the online deposit form exactly.
Step 2. Once you have filled out the online form, you must mail your check to:
- ECash Direct Ltd
41-49 Agiou Nicolaou Street
Block A 3rd Floor
Engomi, 2408
Nicosia, Cyprus
Your check should be made payable to: ECash Direct Limited
Make sure you include your six or seven digit account number on the front of your check as a reference, so we know which account to credit when we receive it. Your account number is displayed in the center of the ECash Direct Check Deposit screen.
There is a maximum per month deposit limit of US$10,000 or currency equivalent. This is the largest amount of money that ECash Direct will post to your account by check during a single calendar month.
Transactions are completed during the same business day that an online deposit request and a matching check is received by ECash Direct. The deposited funds are available for use immediately upon completion of the deposit by ECash Direct. If the information provided by you on the online deposit request and the check do not match then an ECash Direct representative will contact you to provide assistance. Common errors include, typing your check number in the account number box and vice-versa. Once you have entered an online deposit request that matches the information on the check, your funds will be posted to your ECash Direct account. There is no fee for using this service.
The address of the check must match the address you have entered in the ECash Direct account. If the information does not match, the check cannot be deposited into the account.
While your funds are available for use immediately, you may not transfer or withdraw funds generated by a check deposit for a period of 30 days after the funds appear on your ECash Direct statement. For purposes of withdrawal or transfer these funds are effectively on hold during this period of time.
A specific example of funds on hold is provided below. Please note that this example relates to a specific case only. Your actual balance and on hold amount may vary depending on promotions, winnings and additional deposit and withdrawal activity.
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Check deposit transactions are displayed on your ECash Direct statement as CHD.
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DEPOSITING FUNDS USING WIRE TRANSFER
- Depositing Funds by Wire Transfer
- Deposit Limits
- Processing Rules
- Transaction Reporting
- Withdrawing Funds by Wire Transfer
Depositing funds by Wire Transfer
Before depositing by Wire Transfer you must have an account number. Once you have created an account with ECash Direct, go to the deposit screen and select the Wire Transfer tab. Your six or seven digit account number will be found there.
To perform a wire transfer deposit you must complete a bank wire transfer document. This is a document available from your bank. The document must be completed with instructions to transfer funds to:
- ECash Direct (UK) Limited
Natwest Bank
Holborn Commercial Business Centre
P.O. Box 204
1 Hatton Garden
London
EC1P 1DU
ACCOUNT # 08161011
Sort Code 600004
Under beneficiary payment details, please reference you ECash Direct account number to speed up processing and to ensure the right account is credited.
There is a maximum per month deposit limit of US$20,000 or currency equivalent. This is the largest amount of money that ECash Direct will post to your ECash Direct account by wire transfer during a single calendar month.
We will not post more than US$20,000 or currency equivalent to your ECash Direct account during a single calendar month. Additional funds will be posted to your ECash Direct account at the beginning of the following month.
Wire transfer confirmations are generally received with 4-5 business days from our bank. Once we receive the confirmation, the funds will be deposited into the account. Please keep the receipt of your wire transfer for future reference. The fee for using this service is priced by the sender's bank.
It is important to keep a record of all of your bank wire transfer deposits. To help you maintain these records you should be aware that your bank wire transfer deposits are recorded and reported on your ECash Direct statement.
Wire transfer transactions are normally displayed on your ECash Direct statement as ADJ. Please note that while the ADJ transaction code is used to specify a wire transfer transaction it is also used by other types of transactions such as balance adjustments.
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DEPOSITING FUNDS USING ECP(ACH)
- Registering for ECP
- Accessing the ECP Deposit Screen
- Depositing Funds by ECP
- Deposit Limits
- Processing Rules
- Transaction Reporting
To benefit from the advantages that ECP provides an agreement must be processed by ECash Direct to allow ECP transactions with your bank. Click here to access the ECP Registration information page.
Accessing the ECP Deposit Screen
To perform an ECP Deposit you need to access the ECash Direct cashier. To access the ECP deposit function from the ECash Direct main menu click on the Deposit button. The deposit from ECash Direct account screen appears. To access the ECP deposit screen you need to click the By Electronic Check tab.
The Personal Identification Number (PIN) is required in order to authenticate the transaction. The deposited funds are available for use immediately. There is no fee for using this service. In order for the deposit to be completed successfully you must have sufficient funds within your bank account. If you do not have sufficient funds your bank may charge you fees for this transaction.
Maximum deposit is US$2,000 per seven business days.
Transactions are generally completed within one minute of being entered.
The deposited funds are available in your ECash Direct account as soon as the transaction is approved. You may not transfer or withdraw funds generated by an ECP deposit for a period of seven business days (after 12:00pm EST) after the funds have been deposited into your ECash Direct account. The deposited funds are on hold during this period. The following table depicts an example of funds on hold after depositing US$100 or currency equivalent by ECP.
Please note that this example relates to a specific case only. Your actual balance and on hold amount may vary depending on promotions, additional deposit, and withdrawal activity.
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It is important to keep a record of all of your electronic check deposits. To help you maintain these records you should be aware that your electronic check deposits are recorded and reported on your bank statement and your ECash Direct statement. ECP transactions are normally displayed on your bank statement as a "pre-authorized payment," with the code TCR (Transfer Credit for Refund) or TDR (Pre-authorized Payment for Deposit Transaction).
ECP deposit transactions are displayed on your ECash Direct statement as ECD.
CREDIT CARD DEPOSIT
- Registering Your Credit Card
- Depositing funds by Credit Card
- Processing Rules
- Deposit Limits
- Transaction Reporting
You can deposit funds to your ECash Direct account quickly and easily by credit card. The entire transaction is processed electronically - online. We accept Visa and MasterCard.
Before you can use your ECash Direct account, you will need to register your card. If you have not done so, please click on register your credit card for further information. Once your credit card has been successfully registered, you can start using your ECash Direct account.
Depositing funds by Credit Card
All transactions are in US Dollars. You will need your Personal Identification Number (PIN) to deposit funds into your account. For more information please review the ECash Direct FAQ. New customers are allowed to deposit without the PIN up to a certain amount. If your credit card has been used on the system previously, you may need to receive your PIN before you can deposit.
For credit card deposits there are several types of deposit limits currently in place. For example, there is a deposit limit imposed on transactions made prior to receiving your PIN. This limit refers to the largest amount of money that you are able to deposit into your ECash Direct account prior to receiving your PIN by mail. Current deposit limits are displayed within the Transaction Terms Summary located on the ECash Direct Credit Card Deposit screen. There is also a limit on the maximum dollar amount allowed per transaction. This limit refers to the largest amount of money that you are able to deposit into your ECash Direct account by credit card in a single transaction.The amount of funds deposited toward the weekly deposit limit is reset every Friday at 12:00 EST.
If you would like to increase your deposit limit, please send a blank mail message to credit.request@ecashdirect.net. Specific instructions will be forwarded to your e-mail address.
Transactions are generally processed within one minute of being requested. The deposited funds are available for use immediately. There is no fee for using this service. All transactions should be listed as purchases on your credit card statement. You may wish to contact your credit card company to ask if there are any fees on their side in processing these transactions.
If you plan to use more than one credit card to deposit funds into your ECash Direct account, you must ensure that your account has a zero balance before changing cards. You can do this by using any remaining funds within the account or withdrawing any remaining funds to the original credit card.
All charges from ECash Direct are classified as Purchases by ECash Direct. However, please be advised that Visa and/or MasterCard may classify these charges as Cash Advances and will charge you accordingly.
It is important to keep a record of all of your credit card deposits. To help you maintain these records you should be aware that your credit card deposits are recorded and reported on your credit card statement and your ECash Direct statement.
Credit card deposit transactions are normally displayed on your credit card statement as from ECash Direct. In some cases, the toll free telephone number is displayed along with the name of the company.
Credit card deposit transactions are displayed on your ECash Direct statement as CCD.
