Poker SUPPORT

CONNECTION PROBLEMS

The log viewer indicates that my hand was folded. I thought I was supposed to be put all-in when I was timed out?

The system will only fold a hand under the following circumstances:

• The player selects "Fold" when prompted.

• The player selects "Leave Game" or "X" exit button in top right corner of playing screen.

• The player is timed out and has exceeded his all-in protection quota for the day.

When you are experiencing lag, the controls you send may be making their way to the pokerplex computer even though you may appear frozen on your screen. It is important to allow sufficient time for the hand to complete and be posted to players' accounts before choosing to leave the game and log back in. In this way, you can avoid the chance of folding a hand which otherwise may have been protected.