Poker SUPPORT

CONNECTION PROBLEMS

The game froze on my screen and I wasn't given the chance to act. The system said it put me "All-In", but I've still got lots of money. What do I do?

What has happened is your connection was interrupted causing a break in the information flow between your computer and the game server. When the game does not receive a response from you within 15 seconds for 7-Card Stud/20 seconds for Texas Hold'em, it considers you to be timed out and completes the hand without you. If you have not exceeded your "all-ins" for the day, you will be put "all-in" and your investment in the hand will be protected to the completion of the hand. For additional details about this feature, please read about the All-In Policy.